Form 10-Q · Quarterly report
ServiceNow 10-Q, filed Oct 28, 2026
- Filed
- CIK
- 0001373715
- Accession no.
- 0001373715-26-000096
Summary
ServiceNow reported $29.7 billion in remaining performance obligations as of September 30, 2026, up 22% from a year earlier, alongside 680 customers with annual contract value above $5 million. The company streamlined certain functions with $167 million in severance and related costs over the nine-month period, and said it does not expect ongoing global conflicts to have a material impact on its business.
Key points
- Remaining performance obligations were $29.7 billion as of September 30, 2026, up 22% year over year, with 46% expected to be recognized within 12 months (cRPO up 20%).
- Customers with annual contract value above $5 million rose to 680 from 553 a year earlier.
- GAAP income from operations fell 33% to $385 million for the quarter, while non-GAAP free cash flow for the nine months rose 20% to $3.12 billion.
- ServiceNow recorded $87 million and $167 million in employee severance and related costs for the three and nine months ended September 30, 2026, and said it will keep hiring in key strategic areas.
Written by an AI model from the filing text. It can be incomplete or wrong; the filing on SEC.gov is the record.
From the filing
Item 2. Management’s Discussion Overview ServiceNow delivers solutions that help public and private organizations govern, secure and manage artificial intelligence and digitalize and streamline workflows to drive collaboration, productivity and better experiences across the enterprise. At the core of these solutions is the ServiceNow AI Platform (“Platform”), a robust, cloud-based Platform that facilitates comprehensive delivery of seamless workflows and drives digital transformation across all departments and personas within an organization. …
An excerpt of the text as filed with the SEC, cut for length.
Readster writes AI-generated summaries of public filings for research purposes only. Summaries can be incomplete or wrong — check the original filing on SEC.gov before relying on it. Nothing here is investment, legal or medical advice.